Shipping policy

At Prime Lighting, we offer simple Australia-wide shipping for orders placed through our official website, www.primelighting.com.au, with straightforward delivery rates.

Shipping Rates

We offer Australia-wide shipping using Australia Post.

• Orders under $150: $15 flat-rate shipping

• Orders over $150: Free shipping

The shipping offer applies to eligible orders delivered within Australia.

Order Processing & Dispatch

Orders are generally processed and dispatched within 2–5 business days after the order is placed.

This timeframe refers to the time required to prepare and dispatch your order. It does not include the delivery time after the parcel has been handed to Australia Post.

Once your order has been dispatched, tracking information will be provided where available.

Delivery Times

Delivery times depend on your location and Australia Post's delivery network.

Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to public holidays, weather, transport disruptions, high-volume periods or other circumstances outside our control.

Out-of-Stock or Discontinued Products

While we aim to keep products available, some items may become temporarily out of stock or discontinued by the manufacturer or supplier.

If we are unable to fulfil an item, we will contact you as soon as reasonably possible and discuss the available options.

This may include waiting for the product to become available, selecting an alternative product or receiving a refund where applicable.

Tracking

Once your order has been dispatched, you will generally receive tracking information so you can monitor your delivery through Australia Post.

Please ensure your delivery address and contact details are correct when placing your order.

Damaged or Delayed Deliveries

If your order arrives damaged or appears to be significantly delayed, please contact us as soon as possible with your order details.

For damaged deliveries, please keep the packaging and provide photographs of the product and packaging so we can investigate the issue and assist you.

Important Information

Prime Lighting will make reasonable efforts to process and dispatch orders within our stated timeframe. Once an order has been handed to Australia Post, delivery is subject to Australia Post's network and operating conditions.

Nothing in this policy limits your rights under the Australian Consumer Law.

This Shipping Policy applies to orders placed with Prime Lighting through our official website, www.primelighting.com.au.

Contact Us

For shipping enquiries, please contact:

Prime Lighting
Operated by Prime Lighting Pty Ltd
Email: sales@primelighting.com.au
Website: www.primelighting.com.au