Prime Lighting Pty Ltd ABN: 89 700 284 466

Terms of service

Welcome to Prime Lighting.

These Terms of Service explain the rules that apply when you visit our official website, www.primelighting.com.au, browse our products, place an order, or otherwise use our online services.

In these Terms, “Prime Lighting”, “we”, “us” and “our” means Prime Lighting, and “you” and “your” means the person accessing our website or purchasing products from us.

By using our website or placing an order, you agree to these Terms of Service, together with any other policies or information we make available on our website, including our Shipping Policy, Returns Policy and Privacy Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Prime Lighting

Prime Lighting operates an online lighting store serving customers across Australia through our official website, www.primelighting.com.au.

We offer products from a range of manufacturers, brands, distributors and other suppliers. Some products may be supplied directly by a third-party manufacturer, distributor or fulfilment partner on our behalf.

Although products may come from different suppliers, when you purchase a product through our website, your purchase is subject to these Terms and the rights available to you under Australian law.

Product availability, specifications, pricing and delivery arrangements can vary between products and suppliers.

2. Using Our Website

You may use our website for lawful purposes and in accordance with these Terms.

You must not use our website to:

  • break or attempt to break any applicable law;

  • interfere with the operation or security of our website;

  • introduce viruses, malicious software or harmful code;

  • attempt to gain unauthorised access to our systems or another person's account;

  • copy, reproduce, scrape or commercially exploit our website or its content without permission;

  • impersonate another person or provide information that is intentionally false or misleading; or

  • use our website in a way that could damage Prime Lighting, our suppliers, our customers or other users.

We may restrict or suspend access to our website where reasonably necessary, including for maintenance, security, suspected misuse or other legitimate business reasons.

3. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and useful.

Product pages may include information such as:

  • product descriptions;

  • dimensions and specifications;

  • images;

  • colours and finishes;

  • technical information;

  • installation information;

  • warranty information;

  • availability;

  • estimated dispatch or delivery times; and

  • information provided to us by manufacturers or suppliers.

Because many products are supplied by third parties, some information is provided to us by those manufacturers or suppliers. We do not guarantee that every product page will always be completely free from typographical errors, outdated information or other inaccuracies.

If we identify a significant error relating to a product, price, availability or other important information, we may contact you before fulfilling the order.

Product images are provided as a guide. Actual colours, finishes, textures and appearance may vary due to photography, lighting, manufacturing variations and differences between screens or devices.

Where a product has technical or installation requirements, you should review the manufacturer's specifications and, where appropriate, obtain advice from a suitably qualified professional before installation.

4. Product Availability

Products displayed on our website are subject to availability.

A product being displayed on our website does not necessarily mean that it is immediately available for dispatch.

Availability can change because of supplier stock levels, manufacturing schedules, discontinued products, allocation limits or other circumstances outside our direct control.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer an available alternative, refund or other suitable resolution.

5. Prices and Pricing Errors

All prices displayed on our website are in Australian dollars unless stated otherwise.

We may change prices, promotions or product offers from time to time. A price change will not affect an order that we have already accepted, except where an obvious pricing or listing error has occurred.

While we take care when entering and displaying prices, mistakes can happen.

If a product has been listed at an obviously incorrect price due to a genuine error, we may contact you before fulfilling the order. If the correct price is materially different and you do not wish to proceed, we will provide an appropriate refund of any amount already paid.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

6. Placing an Order

When you submit an order through our website, you are making an offer to purchase the selected products.

Your order is not necessarily accepted simply because you receive an automated order confirmation or payment acknowledgement.

We may need to verify stock, pricing, payment details, delivery information or other order details before accepting an order.

Once your order has been accepted, we will generally proceed with fulfilment.

We may decline or cancel an order in reasonable circumstances, including where:

  • a product is unavailable;

  • there has been an obvious pricing or product-information error;

  • payment cannot be successfully processed;

  • we reasonably suspect fraudulent or unauthorised activity;

  • the requested delivery cannot reasonably be completed; or

  • circumstances arise that prevent us from supplying the product.

If we cancel an order after you have paid, we will refund the amount paid for the cancelled product or order, subject to any rights or obligations imposed by law.

7. Payment

Payment must be made using the payment methods made available during checkout.

You authorise us, or our payment provider, to process the payment associated with your order.

You are responsible for providing accurate billing and contact information.

If a payment is declined, reversed or otherwise not successfully completed, we may delay or suspend fulfilment until payment has been successfully received.

We do not store complete payment card details where those details are handled directly by our third-party payment providers.

8. Delivery and Dispatch

We deliver products to locations within Australia where delivery is available.

Delivery estimates displayed on our website are estimates rather than guarantees unless we expressly state otherwise.

Delivery times may be affected by:

  • supplier processing times;

  • product availability;

  • weekends and public holidays;

  • courier or freight delays;

  • weather or transport disruptions;

  • remote-area delivery requirements;

  • incorrect or incomplete delivery information; and

  • other circumstances outside our reasonable control.

Some products may be dispatched separately or arrive in multiple deliveries where they are supplied from different locations or suppliers.

Where a third-party supplier or fulfilment partner dispatches a product on our behalf, this does not remove your rights against us under applicable Australian consumer law.

If an order is significantly delayed or cannot be supplied, please contact us so that we can investigate the matter and work with you on an appropriate resolution.

9. Delivery Address and Receiving Orders

You are responsible for providing an accurate and complete delivery address when placing your order.

Please check your delivery details carefully before submitting your order.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges or other reasonable costs may apply where permitted by law.

For larger lighting products or freight deliveries, someone may need to be available to receive the order. Delivery requirements may vary depending on the product and carrier.

You should inspect your goods as soon as reasonably possible after delivery and contact us promptly if anything appears damaged, incorrect or missing.

10. Changes or Cancellation of an Order

If you wish to change or cancel an order, contact us as soon as possible.

We will try to accommodate reasonable requests, but cancellation or modification may not be possible once an order has entered processing, been dispatched, or been committed to a supplier.

Where an order cannot be cancelled because processing or dispatch has already occurred, you may still have rights under our Returns Policy and the Australian Consumer Law.

Nothing in this section limits your statutory rights.

11. Returns, Faulty Products and Consumer Guarantees

Our Returns Policy sets out the process for requesting a return, exchange or refund.

Our Returns Policy does not replace or reduce your rights under the Australian Consumer Law (ACL).

Products supplied to Australian consumers come with consumer guarantees where those guarantees apply. These guarantees may include rights relating to acceptable quality, safety, conformity with description, fitness for purpose and other matters.

If a product has a problem, please contact us and provide details of the issue and, where reasonably requested, photographs, videos, order information or other evidence that helps us assess the matter.

Depending on the circumstances and the nature of the problem, an appropriate remedy may include a repair, replacement, refund or other remedy required by law.

We will not require you to give up a right that cannot legally be excluded.

Where a product is faulty, damaged or otherwise does not meet applicable consumer guarantees, we will work with you to provide the remedy required under Australian law.

12. Manufacturer and Supplier Warranties

Some products may come with a manufacturer's or supplier's warranty in addition to your rights under the Australian Consumer Law.

A manufacturer's warranty is an additional promise and does not replace or limit applicable consumer guarantees.

Where a warranty claim requires information or assessment from the manufacturer or supplier, we may coordinate with them on your behalf.

We may ask you for reasonable information or evidence needed to assess a warranty or product issue.

Where Australian consumer law requires Prime Lighting to provide a remedy, we will not simply refuse assistance by directing you to the manufacturer.

13. Third-Party Brands and Suppliers

Prime Lighting sells products from independent manufacturers, brands, distributors and suppliers.

Brand names, trademarks, logos and product names appearing on our website generally belong to their respective owners.

Unless expressly stated otherwise, the appearance of a brand or manufacturer's product on our website does not mean that Prime Lighting owns that brand or is the manufacturer of the product.

A third party may manufacture, distribute, warehouse or dispatch a product sold through our website. This may affect product packaging, dispatch location, delivery arrangements, technical documentation or after-sales support.

These arrangements do not remove any rights or remedies you have against Prime Lighting under applicable law.

14. Installation and Electrical Safety

Lighting and electrical products can involve electrical, structural, mounting or other installation requirements.

You are responsible for ensuring that products are installed and used appropriately and in accordance with applicable laws, regulations, manufacturer's instructions and safety requirements.

Where electrical work is required, you should use a properly licensed electrician or other appropriately qualified professional.

Prime Lighting is not responsible for damage caused by incorrect installation, modification, misuse, unsuitable installation conditions or failure to follow applicable instructions, except to the extent that liability cannot legally be excluded.

15. Product Suitability

You are responsible for considering whether a particular product is suitable for your intended application.

This may include checking:

  • dimensions;

  • wattage;

  • voltage;

  • IP rating;

  • mounting requirements;

  • compatibility;

  • colour temperature;

  • installation location;

  • environmental conditions; and

  • any other relevant technical specifications.

If you provide us with information about your intended use and rely on our advice, we will take reasonable care in responding to you. However, where specialist electrical, structural or technical assessment is required, you should obtain advice from a suitably qualified professional.

16. Website Content and Intellectual Property

The content appearing on our website, including our branding, layout, text, graphics, photographs, illustrations, design elements and other original material, is owned by or licensed to Prime Lighting or the relevant rights holder.

You may access and use the website for your personal or legitimate business purposes.

You must not reproduce, modify, republish, distribute, sell, commercially exploit or create derivative works from our website content without our prior written permission, except where permitted by law.

Product photographs, descriptions, trademarks and other material supplied by manufacturers or third parties remain the property of their respective owners.

Nothing in these Terms transfers ownership of intellectual property rights to you.

17. Reviews, Feedback and Customer Content

If you submit a review, testimonial, photograph, suggestion, feedback or other content to us, you confirm that:

  • the content is your own or you have permission to provide it;

  • it does not infringe another person's rights;

  • it is not knowingly false or misleading; and

  • it does not contain unlawful, threatening, defamatory or harmful material.

By submitting content to us, you give Prime Lighting permission to use, reproduce, publish and display that content for legitimate business and promotional purposes, subject to applicable law.

We may remove or decline to publish content that we reasonably consider inappropriate, misleading, unlawful, offensive or inconsistent with these Terms.

18. Third-Party Services and Links

Our website may use services provided by third parties, including payment processors, delivery providers, technology providers, analytics services and other service providers.

We may also provide links to third-party websites for convenience or reference.

We do not control third-party websites and are not responsible for their content, availability, security, privacy practices or terms.

Where you use a third-party service, your use may also be subject to that provider's own terms and policies.

19. Website Availability and Information

We aim to keep our website available and functioning reliably, but we cannot promise that it will always be uninterrupted, error-free or available.

The website may occasionally be unavailable because of maintenance, technical problems, updates, security issues or circumstances outside our reasonable control.

We may update, remove or change website content, products, features or functionality from time to time.

We do not guarantee that every piece of information on the website will always be current, complete or free from errors.

20. Our Liability

Nothing in these Terms excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot legally be excluded, restricted or modified under Australian law.

To the maximum extent permitted by law, Prime Lighting is not responsible for loss caused by matters outside our reasonable control, including delays or disruptions caused by third-party carriers, suppliers, manufacturers, telecommunications providers, natural events or other external circumstances.

Where liability can lawfully be limited, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms limits liability for matters that cannot legally be limited or excluded.

21. Events Outside Our Control

Sometimes circumstances occur that are beyond our reasonable control and prevent or delay us from performing our obligations.

These circumstances may include natural disasters, severe weather, fire, flood, transport disruptions, industrial action, government restrictions, supply shortages, major technical failures, cyber incidents or other events outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to keep you informed and work towards resolving the issue.

Your rights under applicable Australian consumer law remain unaffected.

22. Privacy

When you use our website or place an order, we may collect and handle personal information such as your name, contact details, delivery address and order information.

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

23. Accounts and Customer Information

Some features of our website may allow you to create or maintain a customer account.

You are responsible for keeping your account information accurate and for taking reasonable steps to protect your login credentials.

If you believe that someone has accessed your account without permission, please contact us promptly.

We may suspend or close an account where reasonably necessary for security, misuse, fraud prevention or other legitimate reasons.

24. Promotions and Discounts

From time to time, Prime Lighting may offer promotional pricing, discount codes or other special offers.

Unless otherwise stated, promotional offers:

  • are subject to any conditions displayed with the offer;

  • cannot necessarily be combined with other promotions;

  • may have specified start and end dates; and

  • may be limited to particular products or customers.

We reserve the right to correct genuine promotional errors and to withdraw an offer where it has been advertised incorrectly, subject to applicable law.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services or legal requirements.

The current version will be published on our website with the relevant update date.

Changes will generally apply from the date they are published and will not retrospectively remove rights that you already have under applicable law.

If you continue to use our website after updated Terms are published, your future use of the website will be subject to the updated Terms.

26. Severability

If a court or other competent authority determines that a provision of these Terms is invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where possible.

If it cannot be made enforceable, it will be removed to the minimum extent necessary without affecting the remaining provisions.

27. Governing Law

These Terms are governed by the laws applicable in Australia.

To the extent permitted by law, disputes concerning your use of our website or purchases from Prime Lighting will be dealt with in accordance with the applicable laws and courts of the relevant Australian jurisdiction.

Nothing in this section prevents you from exercising any consumer rights or remedies available to you under Australian law.

28. Contact Us

If you have a question about these Terms, an order, a product or a concern about your purchase, please contact Prime Lighting through the contact details provided on our website.

We encourage customers to contact us first so that we have an opportunity to investigate and resolve any issue.

Brand: Prime Lighting
Legal company: Prime Lighting Pty Ltd
Official website: www.primelighting.com.au

29. Important Note About Your Rights

These Terms are intended to explain how Prime Lighting operates and the conditions that apply when you use our website and purchase products from us.

Nothing in these Terms is intended to exclude or reduce rights you have under the Australian Consumer Law or any other law that cannot legally be excluded.

Where these Terms appear to conflict with a mandatory legal right or obligation, the applicable law will prevail.